Returns & Refunds: 60-Day Returns on Every RICIAL Device
60-dayreturns.
Email support@ricial.net with your order number within 60 days of delivery, and we will send return instructions and a return authorization. Refunds are processed within 3–5 business days after we receive and inspect your device.
The policy in brief
Returns, refunds and warranty.
How to return
Four steps to a return.
Devices must be clean, undamaged, free of signs of wear and complete. Wear, damage or missing parts may lead to a partial refund or a declined return.
-
Email your request
Write to support@ricial.net within 60 days of delivery and include your order number.
-
Get your return authorization
Our team replies with return instructions and a return authorization for your order.
-
Ship the device back
Pack it with all original components and packaging, and ship it as instructed. You pay return shipping unless it arrived defective or damaged.
-
Get your refund
After we receive and inspect your return, your refund is processed within 3–5 business days to your original payment method.
2 min readOn this page
Health is personal — and so is our promise to you.
At Ricial, we care deeply about your wellness journey. That’s why we offer a 60-day return window, giving you the peace of mind to experience our products with confidence.
However, because our devices are considered personal-use wellness and medical equipment, we follow strict hygiene and safety protocols:
We can only accept returns of products that are in new or like-new condition, without visible signs of wear.
60-Day Return Policy
You may request a return within 60 days of delivery, as long as:
The product is clean, undamaged, and free of any signs of wear or scratches
All original components and packaging are included
The device has not been extensively used or altered in any way
As a wellness brand committed to safety, we do not resell used or worn devices.
This policy ensures that every customer receives a fully clean, untouched device — just like you would expect in any healthcare-related product.
Refunds
Once your return is received and inspected, your refund will be processed within 3–5 business days
Refunds are issued to your original payment method
In cases where the product shows signs of wear, damage, or missing parts, a partial refund or return denial may apply
How to Start a Return
Contact us at support@ricial.net with your order number and request
Our team will provide return instructions and a return authorization
Ship the device back with care using the instructions provided
Return shipping costs are covered by the customer, unless the product was defective or damaged on arrival.
Damaged or Faulty Device?
If your product arrives damaged or isn’t functioning properly, please reach out immediately — we’ll make it right with a replacement or full refund.
At Ricial, your safety is our highest priority.
That’s why our return policy balances flexibility for you with integrity for all.
Thank you for understanding.
Need help with a return?
Talk to our team.
Email support@ricial.net before you ship anything back. If your device arrived damaged or faulty, contact us right away for a replacement or full refund.