Returns & Refunds

Health is personal — and so is our promise to you.

At Ricial, we care deeply about your wellness journey. That’s why we offer a 30-day return window, giving you the peace of mind to experience our products with confidence.

However, because our devices are considered personal-use wellness and medical equipment, we follow strict hygiene and safety protocols:
We can only accept returns of products that are in new or like-new condition, without visible signs of wear.

30-Day Return Policy

You may request a return within 30 days of delivery, as long as:

The product is clean, undamaged, and free of any signs of wear or scratches

All original components and packaging are included

The device has not been extensively used or altered in any way

As a wellness brand committed to safety, we do not resell used or worn devices.

This policy ensures that every customer receives a fully clean, untouched device — just like you would expect in any healthcare-related product.

Refunds

Once your return is received and inspected, your refund will be processed within 3–5 business days

Refunds are issued to your original payment method

In cases where the product shows signs of wear, damage, or missing parts, a partial refund or return denial may apply

How to Start a Return

Our team will provide return instructions and a return authorization

Ship the device back with care using the instructions provided

Return shipping costs are covered by the customer, unless the product was defective or damaged on arrival.

Damaged or Faulty Device?

If your product arrives damaged or isn’t functioning properly, please reach out immediately — we’ll make it right with a replacement or full refund.

At Ricial, your safety is our highest priority.
That’s why our return policy balances flexibility for you with integrity for all.
Thank you for understanding.